Technical Support

FAQ

I cannot see the pictures of the i-Brochure.
Why the scene is jerky or panning very fast?
How to navigate the Scene?
Why my pictures are slow to appear?
Can I see better pictures?
The pictures look dark in my laptop computer LCD screen.
How often is this i-Brochure updated?
Why are there no gallery or links to the properties at goviewing.com?
How to print the i-Brochure?

I cannot see the pictures of the i-Brochure.

 

Java-enabled browsers are required for the viewing the pictures of the i-Brochure.

 

Windows platform

Netscape Communicator 4.0 & above, or Microsoft Internet Explorer (IE) 4.0 & above.

Mac platform

Netscape Communicator 4.0 & above, or Microsoft Internet Explorer (IE) 4.0 & above, with Mac OS Runtime for Java (MRJ) 2.1 installed.
 

Check your web browser version. If you are using Microsoft Internet Explorer (IE) or Netscape web browser, click the HELP menu and then choose the ABOUT sub-menu. You will be able to see the version of your web browser. Your browser need to be at least version 4.0 or later to see the pictures.

 

Check your web browser setting for Java. If you are using Microsoft Internet Explorer (IE),

1) Click 'Tools' on the menu

2) Select 'Internet Option'

3) Click 'Advance' Tab

4) Scroll down to check for <Java (Sun)> and <Microsoft VM>

If there are both, go to 5) to 7) below.

If there are none, go to 8) below.

5) Uncheck all the <Java (Sun)> option

6) For <Microsoft VM>, check only the <JIT compiler for virtual machine
    enabled.

7) Restart your computer and go to the i-Open-House and see the
    picture again.

 

8) Download the latest FREE Sun Java Virtual Machine by clicking the icon below.


You will be transported to the Java site after you click on the icon. Find the Free Download on the top right column.

 

Still cannot see any pictures after doing all the above. Please click here to email to us and we will contact you to help you to solve the problem.

   

 

Why the scene is jerky or panning very fast?

 

The movement of the scene is depended on your computer processor. If you have too many windows opened at one time, it will affect the speed and smoothness of the scene movement. This is because the computer processor will be shared to run the scene.

Try to look at one i-Brochure at one time and close the other windows.

     

How to navigate the scene?

 

Please click here for the elaboration.

   
Why my pictures are slow to appear?
  The speed of the downloading will mainly depend on the connection speed of your Internet.

If you are using broadband connection and also using Sun Java in your browser, you should download the latest Sun Java Virtual Machine. Go to Question 1 Step 8.

     

Can I see better pictures?

 

If the picture is decolorised and you want to see better pictures, you can lower the color of your display setting to High Color (16 bits).

     

How often is this i-Brochure updated?

 

This i-Brochure is actively maintained but the information is provided by the contact person. Do refresh your page or set your browser to update the page every time you visit each i-Brochure. Thank you.

   

 

The pictures look dark in my laptop computer LCD screen.

 

You can tilt your LCD screen to see a brighter picture. If not, you can increase the intensity of your laptop computer LCD screen.

   

 

Why are there no gallery or links to the properties at goviewing.com?

 

goviewing.com is not a website or portal that shows all the i-Open-House properties. goviewing.com is the domain name use for each i-Brochure to form the Internet address of that particular i-Open-House property.

Each property will be given an i-Brochure number. This i-Brochure number together with the domain name goviewing.com will form the Internet address of the particular property i-Brochure.

Example of an i-Brochure Internet Address of a real estate property: www.goviewing.com/a0088

   

How to print the i-Brochure?

 

You can use the print function of your web browser (Microsoft Internet Explorer, Netscape & etc) to print the i-Brochure. It is usually located at the "Top Menu Bar">>File. Always preview the print before actual printing.

If the i-brochure is cropped when you preview your print, go to "Page Setup" located at the "Top Menu Bar">>File, and set the left and right margin to 10 or less. Preview your print again before you finally print it.


Copyright © 2002-2006 Mondarlezo Cyber Media Pte Ltd. All Rights Reserved.
EMPOWERED BY I-OPEN-HOUSE